Effective Date: 21 Jan 2025

Welcome to TranstronixIndia (www.transtronixindia.com). By accessing or using our website, you agree to comply with the following Terms of Service. These terms govern your use of our website, services, and products.

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1. General Information

TranstronixIndia is an e-commerce platform that specializes in office automation and security products. Please note that we do not offer installation, maintenance, or technical support services for our products.

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2. User Accounts

• Account Creation: You must create an account to purchase products on TranstronixIndia. By creating an account, you agree to provide accurate and current information.
• User Responsibilities: You are responsible for safeguarding your account credentials, including your username and password. TranstronixIndia will not be liable for unauthorized account activity resulting from your failure to protect your credentials.
• Account Termination: We reserve the right to suspend or terminate any account found engaging in suspicious or fraudulent activities. Users may also report suspicious activity to our support team for resolution.

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3. Purchases and Orders

• Order Acceptance: All orders placed on TranstronixIndia are subject to acceptance. You will receive a confirmation email once your order is accepted.
• Cancellations: Currently, we do not allow order cancellations after confirmation.
• Refunds and Returns: TranstronixIndia does not provide refunds or replacements for defective or damaged products. However, you can claim the product warranty directly from the manufacturer as per their terms and conditions.

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4. Payments

• Accepted Payment Methods: We accept payments via credit cards, UPI, and other online payment methods.
• Failed Payments: In case of a failed payment, please contact your bank or reach out to our customer support team for assistance.

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5. Shipping and Delivery

• Shipping Areas: We ship products only within India.
• Delivery Timeline: Standard delivery timelines are 5-7 business days. However, delivery times may vary based on your location and unforeseen circumstances.

• Shipping Charges: We offer free shipping in India

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6. Product Information and Availability

• Accurate Descriptions: All product descriptions on our website are accurate and regularly updated.
• Out-of-Stock Products: Products that are out of stock will be clearly marked on the website. Users can opt to receive email notifications when these products are restocked.

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7. Warranty and Liability

• Product Warranty: All products sold on TranstronixIndia come with a manufacturer’s 1 year warranty. Please refer to the product details for specific warranty terms.
• Limitation of Liability: TranstronixIndia is not liable for indirect, incidental, or consequential damages arising from the use of our products or delays in delivery.

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8. Website Usage

• Prohibited Activities: Users are strictly prohibited from engaging in fraudulent activities, hacking, or any misuse of our website.
• Intellectual Property: All content on TranstronixIndia, including text, images, and graphics, is our property and is protected under intellectual property laws. Unauthorized use of this content is prohibited.

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9. Governing Law

These terms are governed by and construed in accordance with the laws of India.

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10. Dispute Resolution

Any disputes arising from the use of TranstronixIndia will be resolved exclusively in the courts of India.

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11. Policy Updates

We may update these Terms of Service periodically. Users will be notified of any changes via email.

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Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

Head Office
E-97, Basement Kalkaji, New Delhi-110019
Phone: +91 8826610550 / +91 9818250550

Branch Office (Kanpur)
124/1, D-Block, Govind Nagar, Kanpur Nagar, Uttar Pradesh-208006
Phone: 011-42430550

Branch Office (Mumbai)
B-162, Orchard Road Mall, Ground Floor, Aarey Milk Colony, Goregaon East Royak Palms, Mumbai-400065

Email: transtronixindia@gmail.com / info@transtronixindia.com