Service · warranty · AMC

After the sale is where most dealers disappear. We pick up the phone.

Warranty claims handled by us, not a brand helpline. Engineers in Delhi, Kanpur and Mumbai, genuine spares on the shelf, and AMC plans with visit schedules you can hold us to.

Same dayCall-backOn requests logged in working hours
Next dayEngineer visitDelhi NCR, Kanpur and Mumbai
VideoFixes firstMost issues never need a visit
GenuineSpares onlyRollers, belts and sensors from the brand

Log a service request

An engineer calls you back within working hours. Most problems are fixed on that first call.

What is going wrong?
How should we help first?
We never share your number or add you to marketing lists.
Try this first

Four checks before you call

1Clean the sensorsDust from notes is the number one cause of miscounts. Use the brush in the box.
2Check the rollersShiny, worn rollers slip on new notes. They are a cheap part to replace.
3Restart in self-test modeNote any error code shown on screen and send us a photo.
4Try a fresh bundleHeavily taped or wet notes will stop any machine. That is it doing its job.

Annual maintenance contracts

AMC plans from year two

Priced per machine class — counters, sorters and gold testers are quoted separately.

Basic carePreventive visits for low-volume counters that rarely give trouble.Ask for priceper machine / year + GST
  • 2 preventive maintenance visits a year
  • Sensor cleaning and calibration
  • Labour on breakdown calls
  • – Spare parts and rollers
  • – Standby machine during repair
Choose Basic care
Most chosenComprehensiveEverything in Basic, plus parts. The plan most petrol pumps and retailers choose.Ask for priceper machine / year + GST
  • 4 preventive maintenance visits a year
  • Sensor cleaning and calibration
  • Labour on breakdown calls
  • Spare parts and rollers included
  • – Standby machine during repair
Choose Comprehensive
Comprehensive PlusFor sorters and bank counters that cannot be down for a day.Ask for priceper machine / year + GST
  • Monthly preventive visits
  • Sensor cleaning and calibration
  • Next-business-day breakdown response
  • Spare parts and rollers included
  • Standby machine during repair
Choose Comprehensive Plus
Warranty, in plain words

What the first-year warranty covers

Covered, free of chargeNot covered
Motor, main board and display failuresPhysical damage, liquid spills, or burns from power surges
Counting and detection sensorsRollers and belts worn through normal use
Software faults and note-update firmwareMachines opened or repaired by someone else
Engineer labour within city limitsTravel outside city limits, charged at actuals
Where we service

Response times by city

AreaHowTypical response
Delhi NCROwn engineer on siteSame or next day
Kanpur and LucknowFrom our Kanpur officeNext working day
Mumbai and ThaneFrom our Goregaon officeNext working day
Rest of IndiaVideo first, then local partner2–4 working days

Service questions

Or call the service desk on +91 98182 50550.

Yes. We quote the repair before starting — labour plus parts — and you decide. If the repair costs more than half a new machine, we will tell you honestly.
For Godrej, Glory and Steadfast machines, yes. Other brands depend on spare availability; send us the model and serial on WhatsApp and we will tell you straight away.
We install the manufacturer’s update during your next service visit, or you can bring the machine to any office. It is free under warranty and AMC.
Yes. AMC is billed with 18% GST in your firm’s name, so it is claimable as input credit like the machine itself.